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  • Home
  • Client Portal
  • Billing Resources
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  • Life Insurance
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  • Blogs & Social Media
  • Referral Partners
  • Insurance In An Instant
BROCK-NORTON INSURANCE
  • Home
  • Client Portal
  • Billing Resources
  • American Insurance
  • Commercial
  • Personal
  • Life Insurance
  • Claim Services
  • COVID-19
  • Team
  • Contact
  • Blogs & Social Media
  • Referral Partners
  • Insurance In An Instant

Meet Darlene

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Full Name: Darlene O’Donnell

Full Title: Account Manager/Customer Service Representative 
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Description of what you do for the company: I am a customer service representative/account manager for Commercial Lines accounts. I work with Everett Brock, Jimmy Norton and William Bradee on their commercial accounts. I process all documents for the insureds, respond to emails on insured & carrier concerns, changes, claims, and quote new and renewal business to name a few jobs.

What are some of your hobbies: Thrifting, yard sales, flea markets, reading, playing games like Rummicube, Scrabble, Solitaire and word games both sitting down with the board games/cards and on tablets

Some things you like to do in your free time: Spending time with my grandkids (ages 30, 24, 17,11, 9, 5), sons and their significant others, going to craft shows with BFF’s Tracy and Patty, shopping in CaryTown with my oldest granddaughter, travel to visit family all over the US when we can.

What is an interesting fact about you: I love to make Indian Tacos with my dad (who is 90 years old).